Frequently Asked Questions
In this section, we collected the most frequently asked questions and gave detailed answers to each of them. It’s designed to give you easy access to the information you need, so you can spend your time on more important things. Check out our FAQs to learn more about topics that are important to you.
We have various options for you to pay:
Credit Card/Debit Card: You can pay via our site by credit card or debit card. All major credit cards are accepted. You can enter your card information on the payment screen when placing your order.
Bank Transfer/EFT: After completing your order, you can make a bank transfer or EFT with the order number specially generated for you. Please do not forget to write your order number in the description section when making a bank transfer/EFT transaction.
- Payment at the Door: When your order reaches you, you can pay at the door.
Yes, you can track your order. After placing your order, you can track your order online by following the My Account – My Orders step.
Once you place your order, how changes are made to the order often depends on the company’s policies and the status of the order. Here is a general procedure:
Order Confirmation: If your order has not been processed yet, you can change your order. Contact our customer service and explain the situation to them. Let them know the changes you want and ask them to make any necessary corrections.
Order Processing: If your order has already been processed, it may not usually be possible to make changes because your order may be being prepared for packaging or shipping. In this case, wait to receive your order and then consider a return or exchange.
Order Shipped: If your order has already been shipped, you must wait to receive your order and then follow the return or exchange procedures.